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FREQUENTLY ASKED QUESTIONS

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Everything you need to know to plan your stay at the Blue Margouillat. Another question? Our team will be happy to help on +262 262 34 64 00 or at info@blue-margouillat.com.

Your stay

What are the check-in and check-out times?

Your room is available from 2 pm and should be vacated by 11 am on the day of departure. You are welcome to enjoy the hotel all day: a courtesy bathroom and luggage storage are available for early arrivals and late departures.

Which languages does the team speak?

French, English, German and Spanish.

Are pets allowed?

No, the hotel does not accept pets.

Is Wi-Fi free?

Yes, Wi-Fi is free throughout the hotel.

Are the rooms non-smoking?

Yes, all rooms are non-smoking.

What services does the hotel offer?

A swimming pool heated to 29 °C facing the ocean, in-room massages, valet parking, concierge, luggage storage, laundry, safe, babysitting, diving equipment on loan, a library, a shop and a gallery of contemporary art by Reunionese artists.

Rooms and families

How many rooms does the hotel have?

14: 10 Grand Large rooms in the Creole mansion, each with a terrace or veranda and an ocean view, 2 Creole Suites (130 m² villas) and 2 Romantic Suites (110 m² villas), with a private swim spa and tropical garden.

Can we come with children?

To ensure the comfort of all our guests, children are welcome exclusively in our Creole Suites, the only accommodation suited to a family stay. The other rooms are designed for one or two guests and cannot take extra beds. In the Creole Suites, a baby cot is free and an extra bed can be added for €60.

Is breakfast included?

It is optional, at €32 per adult and €20 per child under 12: a breakfast served at the table, with a buffet (fruit, dairy, local jams…), in the restaurant or in your room, from 7 am to 9.30 am (last arrival).

I am leaving early in the morning: can I have breakfast?

Yes. We leave a breakfast tray in your room the evening before: fresh products are kept in the minibar, and you have a Nespresso machine, a kettle and a toaster for the bread and pastries.

L'Éveil des Sens restaurant

Is the restaurant open to guests not staying at the hotel?

Yes, the restaurant also welcomes outside guests for dinner and Sunday lunch, with a reservation online or by phone.

What are the restaurant's opening hours?

Dinner is served every evening, with arrivals from 7.30 pm to 8.45 pm, and lunch on Sundays, with arrivals from 12 noon to 1 pm. Every day from 1 pm to 5 pm, a light menu is served by the pool or in the restaurant for hotel guests.

Is there a vegetarian menu?

Yes, the five-course « Végétal » menu. Allergies and intolerances are taken into account: simply let us know when you book.

Do you offer half board?

Yes, from three nights: a three-course gourmet menu based on the day's market, at €85 per person per day, excluding drinks, for the whole stay.

Is Sunday lunch a brunch?

No, it is a gourmet lunch served à la carte.

Getting here and around

How do I get from the airport?

Roland-Garros airport is about an hour's drive away. The hotel offers a private transfer with a welcome at the airport, at €130 per trip for two people.

Do I need a car?

A car is recommended to explore the island. Saint-Leu beach is a 10-minute walk away and the town centre a 6-minute drive.

Is there parking?

Yes, parking is free, and a valet service is available free of charge on request.

Is the hotel accessible to guests with reduced mobility?

Yes: one room is adapted for guests with reduced mobility, and the restaurant is accessible.

What is there to do near the hotel?

Kélonia, Stella Matutina, Pointe au Sel and Saint-Leu beach are less than 10 minutes away. Our concierge arranges your activities: paragliding, diving, boat trips, hiking…

Booking and cancellation

How do I get the best rate?

Book directly on our website, in the Booking section, or by phone on +262 262 34 64 00.

What is the cancellation policy?

A 30 % non-refundable deposit is required when booking. For cancellations less than 72 hours before arrival or in case of no-show, the full stay is charged. Cancellation insurance, at 4.5 % of the room rate, lets you cancel free of charge up to the day of arrival in case of illness.

Which payment methods do you accept?

Visa, Mastercard and American Express cards. French holiday vouchers (chèques-vacances) are not accepted.

Can I offer a stay or a dinner as a gift?

Yes, with our gift vouchers, available online.